Refund Policy

Firstly, before talking in detail about the circumstances under which a refund will be granted to a Subscribing Member, we need to tell you about the background behind our Refund Policy:

1. We are not selling you betting/gambling tips or advice; we are selling you a data-and-information-based-service only that is derived purely from the outputs of our in-house developed computer Program. Exactly what you do with the data/information we post on this website is entirely your concern and undertaken entirely at your own risk.
2. You shall be deemed to be fully aware of that foregoing fact and to have checked, prior to making use of our Services, that you are satisfied that the data/information we provide completely suits your needs. Refund requests based on the fact that our Program's predictions did not result in the outcome predicted shall be deemed to be totally invalid grounds for claiming a refund or for making any other claim against us.
3. In elaboration of the above, please bear in mind that nobody ever has to subscribe to obtain our Services until they are 100% confident that what we can supply them with is what they are looking for. In order to give newcomers to our website the required level of confidence in the usefulness of our Services, access to the backup data for all the past weeks' predictions in the current season, as well as similar records for many past seasons, is available to all users/visitors, even though they may not be Registered or Subscribing Members.
4. We used to give all newcomers free Services for 2 weeks, after which they were required to subscribe. You may not believe this but, eventually, by comparing the number of users each week to the number of “newbie” registrations, and by carefully checking email addresses and ISP addresses with the help of some analytical software, we were able to establish that we had at least 1,500 regular users who re-registered with us every 2 weeks in order to get continuous free Services! Over the 2+ years this went on for, we lost out on about £150,000 worth of revenue! The fact that we were on page 1 of Google for the whole of that period for the search phrase “soccer predictions” was of little compensation to us! So we trust you will now understand why we no longer offer free Services of any sort.
5. But, having said all that, we do nonetheless offer refunds to Subscribing Members to comply with statutory and legal provisions, as indicated below.

Refunds for New Subscribing Member:

In compliance with the UK’s “Office of Fair Trading Distance Selling Regulations”, if at any time within 7 days of paying your first subscription you decide that you wish to cancel your subscription, then we undertake to refund you in full following your request to us to do so. Such request to cancel your subscription must be emailed to admin@soccer-predictions.com, and must clearly notify us of:

1. your decision to cancel your subscription (sent from the email address you registered with us for signup purposes),
2. your subscription payment details (such as payment date, reference number, etc.), and
3. your User Name.

Where you are entitled to a refund for cancelling within that 7-day period, then we undertake to refund you as soon as possible in full accordance with the refund policy of the Merchant Account Provider through which your payment was made. However, if you request for a refund AFTER that 7-day period has expired, then you will be considered to fall under the category of "Regular Subscribing Member", in which case refunds will be handled/treated as described below.

Refund for Regular Subscribing Member:

If you do not request a refund within 7 days of paying your first subscription, then you shall be deemed to have become a Regular Subscribing Member. If you request a refund after you have become a Regular Subscribing Member, then such refund will be calculated as follows:

1. For the number of weeks of our Services you have received up to the date of your request for a refund, you will be charged at the same rate for that number of weeks as is shown on the Subscribe page of this website.
2. To cater for our administration costs, we shall be entitled to deduct 25% from the balance of the current subscription amount less the re-computed charges based on the actual number of weeks of Services we provided you with before you requested a refund.
3. The following is an example of how the above provisions would work, based on the Package “A” Services:
   1. Subscription is for Package A-6 ($76.00) for 30 weeks;
   2. Refund Requested after 12 weeks only;
   3. Re-computed Charges would be for Package A-3 ($45.00 x 12/15 = $36.00);
   4. Amount of Refund = ($76.00 - $36.00) * 75% (100% - 25%), leaving a net refund of $30.00.
4. We trust that the above examples explains everything in full about the calculation of the refund due but, if there is any doubt at all, then potential subscribing Members are hereby encouraged to submit their specific queries to adminDPO@soccer-predictions.com prior to paying any subscription.

Limitation of Refunds

Refunds will not be due against any bonus weeks that we may have granted for whatever reason. In other words, we will only pay out refunds against weeks of Service that were actually paid for.

Extension of Subscription Period

Should we fail to provide Services to you through this website for any given week (from Monday opening of that week until close of the following Sunday of that same week GMT time) where suitable matches for selection were being played (whether such failure was due to server failure or any other reason whatsoever), then for each such full week of unprovided Services we will automatically add on an extra week of Services to your account (and which you can check by reference to your “My Account” details).

In the very unlikely event that we fail to provide the Services for a period longer than 4 weeks then, following the receipt by us thereafter of an explicit request from you stating that reason, we will issue a refund for all such weeks of unprovided Services. The value of such refund shall be calculated on a strict pro rata basis to the amount that you paid us in anticipation of receiving the Services compared to the number of weeks of Services provision which such payment represented and the actual number of weeks of Services provided, without any deductions. For the foregoing purposes, a new week of Services shall be deemed to commence on a Monday, after midnight GMT on the immediately preceding Sunday in the UK.